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Direct Debit

FIXED
Donyatthall
Newbie
Posts: 6
Fixes: 1
Registered: 07-11-2017

Direct Debit

We have tried to set up a DD but as the account needs 2 signatures it fails on line. How can we set up the DD ?
10 REPLIES
Pete11
Seasoned Pro
Posts: 806
Thanks: 239
Fixes: 4
Registered: 17-02-2017

Re: Direct Debit

When we ordered Plusnet, direct debit was set up with no problem. My wife ordered the broadband and phone but I pay for it through direct debit. I gave PN my card details and that was that. They didn't need a second person.

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Superuser
Superuser
Posts: 2,763
Thanks: 470
Fixes: 5
Registered: 06-04-2007

Re: Direct Debit

I had the same when setting up a couple of business accounts.  Plusnet gave me a link to a PDF which I printed, got the signtures, and then I think I scanned it and attached it to the ticket.  You probably need @Gandalf or another member of staff to send you the form.

Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
Fixes: 359
Registered: 21-04-2017

Re: Direct Debit

Hi there.

I can provide you with a PDF if you would like to setup your direct debit instruction by post, but I'd expect the online DD to go through fine. It typically can take about 14 days to be processed.

 

Let us know if there are any problems or if you want the PDF instead?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Donyatthall
Newbie
Posts: 6
Fixes: 1
Registered: 07-11-2017

Re: Direct Debit

Thanks Gandaff

We have tried 3 times to set up a DD online but e think because our bank account requires 2 signatures for any transactions the bank rejects the set up .

 

If you could provide a PDF form and a return address / email we can send or scan it back to you.

 

regards

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
Fixes: 359
Registered: 21-04-2017

Re: Direct Debit

It looks like the direct debit has activated now.

I'd expect the payments to be taken from it normally.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Donyatthall
Newbie
Posts: 6
Fixes: 1
Registered: 07-11-2017

Re: Direct Debit

That sounds great !  Many thanks.  The account did say pay by cheque so I'll check this has updated before closing this thread.

Donyatthall
Newbie
Posts: 6
Fixes: 1
Registered: 07-11-2017

Re: Direct Debit

I cannot check if the payment method has changed as there is an outstanding bill ?  Can't understand why this has not been paid via the DD ?

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.


 

Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
Fixes: 359
Registered: 21-04-2017

Re: Direct Debit

Can't understand why this has not been paid via the DD ?

It's likely because it was generated before the DD activated.

 

I cannot check if the payment method has changed as there is an outstanding bill ?  

If you click here it should take you to the payment details page where you can check your current payment method.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Donyatthall
Newbie
Posts: 6
Fixes: 1
Registered: 07-11-2017

Re: Direct Debit

Fix

Checked and set up OK.  Many thanks for your assistance, it's been a real challenge getting to this point.  I'll get the Treasurer to settle the payment.

Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
Fixes: 359
Registered: 21-04-2017

Re: Direct Debit

No problems, I’m glad to hear it’s finally sorted. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team