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Direct Debit

Robski60
Newbie
Posts: 2
Thanks: 1
Registered: ‎10-03-2020

Direct Debit

I have had a direct debit £138.58 taken in error from my current account on 28th Feb 2020

The explanation I was given was,  that this was erroneously charged , as I had decided to cancel a further years' worth of plusnet broadband within the permitted 14 days , but the system had gone ahead and charged as if I had continued with the service

Despite numerous phone calls to your operators and promises of a refund with various dates mentioned from the billing team I still do not have the £138.58 refunded 

This makes a mockery of the Direct Debit system, as it has unilaterally permitted Plusnet to take monies from my account for a service that is not being provided for - I will be very reluctant to sign a Direct Debit mandate in favour of Plusnet again

I accept that mistakes happen, but those mistakes ought to be corrected timely, which it has not to date

 

 

 

 

 

 

 

 

 

4 REPLIES 4
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Direct Debit


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
dvorak
Moderator
Moderator
Posts: 25,022
Thanks: 4,562
Fixes: 1,164
Registered: ‎11-01-2008

Re: Direct Debit

Claim it back under the direct debit guarentee if it is incorrect https://www.directdebit.co.uk/DirectDebitExplained/pages/directdebitguarantee.aspx
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Robski60
Newbie
Posts: 2
Thanks: 1
Registered: ‎10-03-2020

Re: Direct Debit

I was specifically requested by a plusnet billing agent NOT to do exactly that, as he said that this would jeopardize my getting a refund 

If it isn,t too late then I will asked for the the dd to be recalled

 

 

 

 

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,382
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: Direct Debit

Hiya @Robski60, I am sorry for the issues. I called but I'm sorry if this was an inconvenient time. I have provided a more detailed response with the options going forward on the account here.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team