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Direct Debit still being taken

Overseas-Travel
Newbie
Posts: 1
Registered: ‎29-03-2022

Direct Debit still being taken

Hi Guys, I'm new here so please be kind. I am currently in Australia on an extended holiday, and I have just noticed that the Direct Debit payments are still being taken for my fibre broadband account, which was cancelled at the end of January. The last 2 statements both show zero balance due, but two payments have been taken at the out-of- contract rate. I have read that it can take 21 days to send me the final statement and a further week to credit over-payments back to my bank account. This time-frame is well expired. Phoning from Australia and waiting on hold for support will be very expensive, and the Live Chat option doesn't seem to be available any more. I am not on any social media platforms either. Does anyone have a viable method for me to contact PlusNet's billing people to get it sorted? Thanks for any help.

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Direct Debit still being taken

Hi there, I hope you're having a good time down under and I'll get this sorted out for you. I've just taken a look through the account and needed to respond with some account sensitive information which you should be able to access here: https://www.plus.net/wizard/?p=view_question&id=223176362 you should also have received an email notification

 

Please get back to me when you've been able to take a look so I can follow thing up with you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team