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Direct Debit payments

maapgo
Newbie
Posts: 1
Registered: ‎08-09-2017

Direct Debit payments

I joined Plusnet a couple of months ago, and have never received a Direct Debit authorisation from Plusnet. The predictable result is that when the time comes to pay my bill, Plusnet's attempt to get the money from my bank fails.

I have spoken to a staff member, after waiting 25 minutes, but nothing has changed.

There does not seem to be a way to send an email to Plusnet explaining all this (?).

 

I am not prepared to give up a further 25 minutes of my time trying to get some sense into Plusnet.

 

Any suggestions?

2 REPLIES 2
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 62
Registered: ‎15-06-2007

Re: Direct Debit payments

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,574
Thanks: 6,082
Fixes: 1,016
Registered: ‎21-04-2017

Re: Direct Debit payments

From looking at your account I can see your direct debit instruction activated after your last invoice was generated.

 

Let us know if there are any problems moving forward.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team