Direct Debit payments

[#1]

I joined Plusnet a couple of months ago, and have never received a Direct Debit authorisation from Plusnet. The predictable result is that when the time comes to pay my bill, Plusnet's attempt to get the money from my bank fails.

I have spoken to a staff member, after waiting 25 minutes, but nothing has changed.

There does not seem to be a way to send an email to Plusnet explaining all this (?).

I am not prepared to give up a further 25 minutes of my time trying to get some sense into Plusnet.

Any suggestions?

[#2]

go to here https://portal.plus.net/apps/paymentdetails/manage

[#3]

From looking at your account I can see your direct debit instruction activated after your last invoice was generated.

Let us know if there are any problems moving forward.