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Direct Debit notice

glloyd
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Registered: ‎06-04-2007

Direct Debit notice

Why is it that PluNet can only give 4 days notice of a direct debit payment being taken from you account and cannot stop it if a mistake is made yet other companies I deal with give at least 14 days and can correct any mistakes? With PlusNet you have to wait 21 days to be credited if you are over charged (funny how you are never under charged.).
9 REPLIES
Community Veteran
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Registered: ‎15-06-2007

Re: Direct Debit notice

I was a couple of times  Grin
glloyd
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Re: Direct Debit notice

I bet you are a minority Oldjim Grin
Community Veteran
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Re: Direct Debit notice

and so are you as they get most of them right
however I bet I am in a smaller minority who spot it and raise it with Plusnet  Grin Grin
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Direct Debit notice

@glloyd
As per my reply here: http://community.plus.net/forum/index.php/topic,122037.msg1058202.html#msg1058202
I'm keeping an eye on this for you and will put the refund we owe you through as soon as the direct debit has cleared.
Adam
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 Adam Walker
 Plusnet Help Team
glloyd
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Re: Direct Debit notice

Thank you Adam but that does not answer my question. Why can't more notice be given so payments be challenged and rectified BEFORE payment is taken. We are in the age of electronic banking where monies can be transferred is less than an hour.
Community Gaffer
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Registered: ‎05-04-2007

Re: Direct Debit notice

Unforunately that's one of the issues with our current billing system. A new one is in the process of being specced and built but as it's a huge piece of work, it's not going to be a quick fix.
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 Chris Parr
 Plusnet Staff
glloyd
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Re: Direct Debit notice

Unfortunately Chris in the years I've been with PlusNet priority has always gone to PlusNet buildings it's business and not looking after it's current customers. A typical example of this is the referral discount debarcle.  Money is owed to customers but that takes low priority.
Community Gaffer
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Re: Direct Debit notice

The referrals issue certainly isn't low priority, we want to get it right before rolling out a fix otherwise it could cause more of a mess. Scott has been giving regular updates on the progress of this. Yes it's taking a while to fix, but that's simply due to the complexity not the priority.
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 Chris Parr
 Plusnet Staff
glloyd
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Re: Direct Debit notice

I was only repeating what was said in another thread by a member of PlusNet staff "other things have higher priority".