Direct Debit notice

[#1]

Why is it that PluNet can only give 4 days notice of a direct debit payment being taken from you account and cannot stop it if a mistake is made yet other companies I deal with give at least 14 days and can correct any mistakes? With PlusNet you have to wait 21 days to be credited if you are over charged (funny how you are never under charged.).

[#2]

I was a couple of times 

[#3]

I bet you are a minority Oldjim

[#4]

and so are you as they get most of them right
however I bet I am in a smaller minority who spot it and raise it with Plusnet 

[#5]

@glloyd
As per my reply here: http://community.plus.net/forum/index.php/topic,122037.msg1058202.html#msg1058202
I'm keeping an eye on this for you and will put the refund we owe you through as soon as the direct debit has cleared.
Adam

[#6]

Thank you Adam but that does not answer my question. Why can't more notice be given so payments be challenged and rectified BEFORE payment is taken. We are in the age of electronic banking where monies can be transferred is less than an hour.

[#7]

Unforunately that's one of the issues with our current billing system. A new one is in the process of being specced and built but as it's a huge piece of work, it's not going to be a quick fix.

[#8]

Unfortunately Chris in the years I've been with PlusNet priority has always gone to PlusNet buildings it's business and not looking after it's current customers. A typical example of this is the referral discount debarcle.  Money is owed to customers but that takes low priority.

[#9]

The referrals issue certainly isn't low priority, we want to get it right before rolling out a fix otherwise it could cause more of a mess. Scott has been giving regular updates on the progress of this. Yes it's taking a while to fix, but that's simply due to the complexity not the priority.

[#10]

I was only repeating what was said in another thread by a member of PlusNet staff "other things have higher priority".