Direct Debit not lifted
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Direct Debit not lifted
18-06-2013 6:37 PM
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Re: Direct Debit not lifted
19-06-2013 10:57 AM
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According to the info on your account we did submit the direct debit on the 13th, however such payments can take a week or even longer to clear. If there are any issues with this payment then I'd expect that to happen within the next few days, so my advice would be to check back with us at the start of next week (do that via this thread again if you like) and we should be able to see if there's been any issues and deal with it then for you.
BTW don't worry there is a grace period in case of any issues with the payment so you wouldn't get any immediate restriction of services.
Adam
Re: Direct Debit not lifted
19-06-2013 11:00 AM
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adie:quote
Re: Direct Debit not lifted
19-06-2013 4:25 PM
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It's as Adam says I'm afraid - that is the invoice we requested payment for on the 13th, and it can be up to 7 working days before the payment clears (it's only been 4 at present). Your account shows that the payment has been requested so all should be good, as Adam says if it still shows as pending on Monday let us know and we'll chase it for you.
Hope that helps.
Re: Direct Debit not lifted
19-06-2013 9:32 PM
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Re: Direct Debit not lifted
20-06-2013 3:51 AM
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Re: Direct Debit not lifted
20-06-2013 9:10 AM
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It is always useful to have a cheap corded phone as it can be useful for checking if there is noise on the line if you are having problems
Re: Direct Debit not lifted
20-06-2013 12:31 PM
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Quote from: coates2013 why are the direct debits taking so long though?
I wouldn't worry about it.
I've noticed for some time that the payment clears around 6/7 days after the invoice is raised and I've never had any issues with disconnections. I normally check my bank online which usually shows the payment has cleared with them 5 days after the invoice date.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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