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Direct Debit change?

Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Direct Debit change?

Hi
Is it possible to change my direct debit to to my dads bank details?
Do you just update it and the old direct debit cancels?
Thanks
Lee
8 REPLIES
whelpton
Grafter
Posts: 104
Registered: ‎06-06-2011

Re: Direct Debit change?

Hi Y2J,  You can update your billing details here. Just overwrite the ones that are already on your profile.
Hope this helps.
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Direct Debit change?

thanks alot whelpton  Cheesy
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Direct Debit change?

wtf is going on, i updated the direct debit info about 2 weeks ago with my dads info, PN tried to take money out of my bank
now my account is like suspended, need urgent response, i hope i dont get a charge as its not my problem
constant trouble with plusnet, starting to give up now
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Direct Debit change?

Hi there,
I don't think you left enough time between setting up the new direct debit and your billing date. Unfortunately direct debits take around 7-10 working days to be applied, and the bill was due 3 days after the new details were entered.
I can see it's now active and we've requested the payment from the new details so when that goes through things should be fine.
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Direct Debit change?

Cheers matt
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Direct Debit change?

got a text and an email saying this

Just a reminder that you need to make a payment that's due on your Plusnet
account.
To avoid any restrictions to your service you should pay within the next 9 days.
Is this just automated? or is there a problem
Cheers
Lee
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Direct Debit change?

Hi there,
It's automated, should be fine. I've checked with finance and we requested payment from the updated DD on the 10th at around 1pm so I'd expect it to be going through soon - feel free to ignore the email (and quote this post should you need Wink )
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Direct Debit change?

Great help , cheers matt  Cheesy