Direct Debit change?

[#1]

Hi
Is it possible to change my direct debit to to my dads bank details?
Do you just update it and the old direct debit cancels?
Thanks
Lee

[#2]

Hi Y2J,  You can update your billing details here. Just overwrite the ones that are already on your profile.
Hope this helps.

[#3]

thanks alot whelpton 

[#4]

wtf is going on, i updated the direct debit info about 2 weeks ago with my dads info, PN tried to take money out of my bank
now my account is like suspended, need urgent response, i hope i dont get a charge as its not my problem
constant trouble with plusnet, starting to give up now

[#5]

Hi there,
I don't think you left enough time between setting up the new direct debit and your billing date. Unfortunately direct debits take around 7-10 working days to be applied, and the bill was due 3 days after the new details were entered.
I can see it's now active and we've requested the payment from the new details so when that goes through things should be fine.

[#6]

Cheers matt

[#7]

got a text and an email saying this

Just a reminder that you need to make a payment that's due on your Plusnet
account.
To avoid any restrictions to your service you should pay within the next 9 days.
Is this just automated? or is there a problem
Cheers
Lee

[#8]

Hi there,
It's automated, should be fine. I've checked with finance and we requested payment from the updated DD on the 10th at around 1pm so I'd expect it to be going through soon - feel free to ignore the email (and quote this post should you need )

[#9]

Great help , cheers matt