Direct Debit - What's Going On?????
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Direct Debit - What's Going On?????
23-03-2015 12:46 PM
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I put a request to change last Monday (16 March), as I have changed bank accounts. At the same time, I chnaged over my British Gas, Sky and my mobile phone direct debits.
I've received confirmation from all the others, that the change has taken place, but Plusnet still shows as 'being set up'. I have also been asked to input my card details, which I have done, but now have a message saying that if payment is taken by card, there is an additional charge of £1.50!!
Err, I don't think so! You have had ample notice to change it; all the other companies have managed it, so why haven't you????
Re: Direct Debit - What's Going On?????
23-03-2015 12:57 PM
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It takes ages to set up, often fails to do so, but once "up and running" is generally OK.
From what I've seen, if you make a change, you need to give the system several weeks notice; it's almost as if its designed to fail to complete within one billing cycle.
As you say, no other utility supplier has a problem, but the risk is your payment isn't taken and your service is restricted.
Hopefully, as it's a well-known system failing PN staff will cancel/refund any card charges, but being pragmatic, be prepared to pay that way. At least one month, hopefully no more.
There have been several comments by staff about a "new, improved" billing system solving such issues, but no positive news as to when.
Meanwhile, I doubt anyone in PN will deny it's a rubbish system and they will undoubtedly resolve things amicably if you let them.
Re: Direct Debit - What's Going On?????
23-03-2015 4:34 PM
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Apologies for the confusion here. The new Direct Debit was submitted to your bank and can take anywhere up to two weeks for it to become fully active. If it's not up and running by the 28th (your billing date), then please let me know.
Matty
Re: Direct Debit - What's Going On?????
23-03-2015 4:40 PM
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I just find it strange that the other three utilities have sorted it, but Plusnet haven't!
Re: Direct Debit - What's Going On?????
23-03-2015 5:19 PM
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Quote from: daz1107
I just find it strange that the other three utilities have sorted it, but Plusnet haven't!
You shouldn't be for the reasons HPsauce gives. Welcome to the weird and wacky world of Plusnet
dick:green Quote fixed.
To be is to do - Kant
do be do be do - Sinatra
Re: Direct Debit - What's Going On?????
23-03-2015 6:25 PM
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Re: Direct Debit - What's Going On?????
24-03-2015 10:13 AM
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Phil
Using a TP-Link Archer VR600 modem-router.
Re: Direct Debit - What's Going On?????
24-03-2015 10:23 AM
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I believe there is, but I think that handles the situation where an organisation uses the 'old' DD details after the account has switched. This assumes, quite reasonably, that an organisation will retain the old DD until a new one is aset up. That's where the problem is, I don't think the PN system can do that I seems to immediately 'forget' the old details...
Quote there is a system built in to handle "delayed" transfers of in/out payments (but don't quote me
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Direct Debit - What's Going On?????
24-03-2015 10:23 AM
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Even if correct, I doubt that would help. The "gap" is entirely the fault of PlusNet's systems.
Quote from: PeeGee there is a system built in to handle "delayed" transfers
PN's systems have been told of the change, but they take too long to set up, verify and process the new information, while probably immediately stopping the old request.
Re: Direct Debit - What's Going On?????
24-03-2015 12:38 PM
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I wasn't strictly switching accounts; I had opened another one, but only changed some of the direct debits over, but yes, you are correct that if you opt for the bank to do the switching, there are safeguards in placefor delays etc.
Thanks to all who commented on this thread and to Matty who offered to help.
Re: Direct Debit - What's Going On?????
24-03-2015 12:47 PM
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Fingers crossed, but where is that showing - at your bank or at PlusNet?
Quote from: daz1107 It looks as though it has now been sorted!! The direct debit is now showing as 'setting up'.
Re: Direct Debit - What's Going On?????
25-03-2015 12:40 PM
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Hopefully (and please note I said hopefully), the money will go out on 28 March as it should!!
Re: Direct Debit - What's Going On?????
25-03-2015 12:43 PM
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Re: Direct Debit - What's Going On?????
25-03-2015 5:00 PM
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If it is all working OK you get an email, I think about 5 days before the actual payment, saying how much will be taken and when.
Quote from: daz1107 Hopefully (and please note I said hopefully), the money will go out on 28 March as it should!!
My emails are usually dated late in the month and the money moves a few days later early in the next month. Not sure if everyone has the same dates though.......
Re: Direct Debit - What's Going On?????
25-03-2015 5:04 PM
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