I signed up for PN at my new house on May 1st. On sign-up it warned me that if I chose to pay by Direct Debit it would take a few days longer - that's fine, not an issue. As I was moving house I also signed up for gas & electricity (not from PN obviousy!) too. I chose to pay my other utilities by Direct Debit too - and these are all set-up now, so how come the PN one takes much longer? Is it *really* going to take 5 working days?
welcome to the forum Well PN being an internet company havnt a clue. I paid some bills at the Bank Yesterday, and there are on the Customers account today. Paying back from PN is even worse, if they muck your bill up , they insist that they have to see the money in their account and then start issuing the refund, I have in the past waited nearly a month for that instant payback
It can take up to 10 working days for the DD to be set-up properly. Even though the DD may have appeared on your bank account, Plusnet still have to wait until they are informed it is fully set-up before they will place your order for broadband - this often takes a lot longer than other companies for some reason. If you could have paid the initial payment via a card things would have been much quicker. The bank holiday would also have slowed things down a bit.
