Actually, the reason for the non payment is your cock-up. If you read the Ts&Cs you will find it quite clear what happens if a payment fails.
There is a plethora of information around about setting up Direct Debits, how long it takes etc etc. so if you leave it until last minute before payment is normally taken, then that's your fault even if there should be clearer information on Plusnet's site.
You could also have rung Plusnet beforehand and asked for some advice as it was last minute
| Quote from: dejjones |
To kmllburn
Please don't comment on this thread unless you have something sensible to say.
If you had read the whole thread you would not have asked such a ridiculous question.
Do you work Customer Services, by the way? |
kmilburn did have something sensible to say, you were informed about the delays in setting up direct debits, which you seem to be saying you don't know anything about and consequently blame Plusnet for the money not being taken yet.
You will no doubt be as rude to me as you were to kmilburn, but if you weren't so grumpy you might remember that this is a Community Forum, not an official Plusnet Support channel, although as you well know, the staff that assist here usually go out of their way to resolve problems.
You could easily have solved the immediate predicament by settling your account with your Debit Card.
All that said, Plusnet do need to address the issue of being unable to access all the Account pages having acknowledged the payment due notice, as well as the extremely poor advice telling you to reset/reboot your modem/router (or your computer?) when in all probability clearing your browser Cache and Plusnet Cookies may have resolved that immediate issue, not that this is an acceptable long term solution.
