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Direct Debit Form

tct2018
Newbie
Posts: 2
Registered: 27-02-2018

Direct Debit Form

We signed up for Plusnet in November. We are a charity and need two signatories to direct debits.

 

 

In between the final signatory and the posting of the form it went missing and appears never to have been sent (or possibly received by Plusnet).

 

We urgently need a new form to sign as my credit card is now being billed! It doesn't seem possible to download a new one. Can one be sent to me?

6 REPLIES
Superuser
Superuser
Posts: 2,885
Thanks: 579
Fixes: 5
Registered: 06-04-2007

Re: Direct Debit Form

Where did you get the original form from?  I'm sure when I needed to do this last the form was sent to me electronically.  If you can get to that then that would probably be the quickest way.

Plusnet Help Team
Plusnet Help Team
Posts: 154
Thanks: 29
Fixes: 12
Registered: 02-05-2017

Re: Direct Debit Form

Hi @tct2018

 

Thank you for getting in contact. 

 

I have sent a request off to our billing department to get a new form processed for you. We will update your account once we receive an update. 

 

Hope this helps 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
tct2018
Newbie
Posts: 2
Registered: 27-02-2018

Re: Direct Debit Form

I'm afraid I'm still waiting for the Direct Debit Form- nearly 5 weeks later?! Please can this be sent to me?

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 443
Registered: 21-04-2017

Re: Direct Debit Form

From what I can see we sent you a letter by post with the form enclosed.

I've raised this back to our billing team to re-send it.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
amoliver
Newbie
Posts: 2
Registered: 04-04-2018

Re: Direct Debit Form

I can believe that getting a dd sorted out is nearly impossible it I have tried getting my date changed for nearly 6 years now plusnet can't do it won't do it are incapable of doing it and have a world of excuses communication company not when it comes to moving a dd date 6 years and waiting

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 443
Registered: 21-04-2017

Re: Direct Debit Form

Unfortunately changing your billing date just isn’t feasible with our billing system. Please accept my apologies for the inconvenience caused.

We are working on a new system but we can’t provide any timescales I’m afraid.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team