Direct Debit Date Change Possible ?

[#1]

Hi, I only signed up this morning with Plusnet for fibre, already with them for mobile.

I like my direct debits  to be at the beginning of the month, if it doesn't fall at the beginning of the month is it possible to change it at all?

I did a search and it seems that it's only possible with mobile.

Any advice ?

And signing up today, any idea when the direct debit might be ?

Thanks.

[#2]

The direct debit date will get set as the date your service goes live.

Generally, no, you can't change the direct debit date at the moment. It causes issues.

[#3]

Thanks ScottStorey I wish I'd signed up a few days later now, my 'Live' date is supposed to be the 28th September.

[#4]

Hello there.

Whilst we can't guarantee a specific activation date, we can delay your transfer to [for example] the 1st October. All being well, your account should activate then and that becomes your billing date.

Note, that a direct debit payment usually leaves your bank 5-7 working days after your billing date. But if you pay by card then it should be taken on the billing date [at a surcharge of £1.50 though].

Let us know if you'd like to go ahead.

Anoush

[#5]

Gandalf, if you could try for the 1st of October, that would be perfect thanks.

I would just prefer my billing date & direct debit payment to be at the beginning of the month.

Please let me know what details you require.

Thanks again.

[#6]

If you can reply to this ticket we'll get the date amended for you once the order is confirmed by Openreach.

Anoush

[#7]

Tahnk you, hopefully I've done it OK.

[#8]

Perfect, I'll let you know tomorrow once it's changed.

[#9]

Thank you so much.