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Did something increase recently?

Posts: 352
Thanks: 2
Registered: ‎02-08-2007

Did something increase recently?

If anyone has a minute, can they check why my October bill went up by £1.49.
It looks to me like my 4 previous bills had a special offer applied to it.  This was from when I enquired about a cheaper package as I was paying £21 initially for a 4mb line.
Now that offer seems to now longer apply.  I don't seem to recall it being a timed offer for x amount of months.
I've ordered fibre a few days ago, so no doubt it's all academic, but i'd be interested in knowing the reason for the increase/removal of the offer.
My username is griffonline
Plusnet Help Team
Plusnet Help Team
Posts: 13,763
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: Did something increase recently?

Hi Griff,
I can see ticket 46288114 from 6/9/11 where we applied the discount for 12 months as part of a special offer following an upgrade. So it's just that the discounts have expired.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team