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Did Plusnet contact my old provider?

billiam
Dabbler
Posts: 10
Registered: ‎23-05-2022

Did Plusnet contact my old provider?

Hi Guys.

I've been with Plusnet since June this year, I did phone my old provider and cancel the contract and my debit debit with them, but they have no records of me doing so.

and it seems that they've been billing me each month since June, and now demanding payment for a service I haven't used, it says in the letter I received from Plusnet when I first joined " We will take care of everything including contacting your old provider".

How do I go about obtaining this proof from Plusnet so I can get the old provider off my back? 

Thanks in advance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5 REPLIES 5
Mustrum
Community Veteran
Posts: 3,634
Thanks: 1,074
Fixes: 77
Registered: ‎13-08-2015

Re: Did Plusnet contact my old provider?

Is PN supplying a like for like service or did you move to FTTP?

Were you at the end of your contracted term with Eclipse?

billiam
Dabbler
Posts: 10
Registered: ‎23-05-2022

Re: Did Plusnet contact my old provider?

Yes I had
I'd been with eclipse for over 10 years, but things started going wrong when they got taken over by another company
billiam
Dabbler
Posts: 10
Registered: ‎23-05-2022

Re: Did Plusnet contact my old provider?

FTTP?

jab1
Legend
Posts: 18,607
Thanks: 6,054
Fixes: 280
Registered: ‎24-02-2012

Re: Did Plusnet contact my old provider?

Fibre To The Premises - or Full Fibre, which seems to be the 'preferred' term.

John
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Did Plusnet contact my old provider?

Hey @billiam,

I'm sorry to hear that there's been some confusion regarding this. I've reviewed your account today and raised a response via the open support ticket, which can be accessed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team