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Delay Broadband Start Date

miffyhelen
Newbie
Posts: 3
Registered: ‎26-07-2021

Delay Broadband Start Date

I just paid for a new 18 month fibre contract but I still have one more month left with my current provider. Is it possible to delay the start date for another 4 weeks?

5 REPLIES 5
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Delay Broadband Start Date

Thanks a lot for reaching out @miffyhelen

 

Welcome to our online Community Forum. I've just sent an SMS to the number registered on the account. Please give me a nudge on here once you've responded, and I'll be happy to push the date back for you. It's just our way of passing security. Smiley

 Adam
 Plusnet Help Team - Leeds
miffyhelen
Newbie
Posts: 3
Registered: ‎26-07-2021

Re: Delay Broadband Start Date

Thanks so much! That was fast! I've just replied now.
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Delay Broadband Start Date

Great stuff @miffyhelen

 

Apologies for the typo in my email / SMS as well, got my dates mixed up. at the moment, your orders were committed to complete on 10/08/2021, so I've pushed them back 4 weeks, they'll now be completing on 07/09/2021.

 

Give us a shout if you need anything else in the meantime Smiley .

 Adam
 Plusnet Help Team - Leeds
miffyhelen
Newbie
Posts: 3
Registered: ‎26-07-2021

Re: Delay Broadband Start Date

That's ace! Thanks for your help!
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Delay Broadband Start Date

No problem at all @miffyhelen

Enjoy the rest of your day! Smiley

 Adam
 Plusnet Help Team - Leeds