Defective usage meter
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Defective usage meter
05-09-2016 11:50 PM
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The last acutal usage recorded on my usage meter was on 20th July, although some 14KB was recorded the following day. I did live chat on 30th July, and received an e-mail on 3rd August saying, "We are aware of an issue with usage affecting some accounts. We are working on this, and we will be in touch."
When my billing period ended on 12th August, my usage meter, and even the monthly stats, disappeared completely, and were replaced with a message saying they may take up to four hours to return. It took quite a few days, and so far this billing period only 44.97KB has been recorded and that was on 24th August.
The question number is 130542594. I would be grateful if one of the PN staff on here could look into, and hopefully solve, this problem.
Re: Defective usage meter
06-09-2016 10:44 AM
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Hi there,
There' s nothing I could add to the response given on the ticket that we're aware of an issue affecting some accounts and it's being worked on at present. Sorry if that's been an inconvenience for you.
Re: Defective usage meter
08-12-2016 10:30 PM
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But is it being actively worked on?
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Defective usage meter
09-12-2016 8:25 PM
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I got the impression from call centre staff that the problem of the usage meter is not important as we are all given unlimited usage therefore dont need to keep a eye on usage ,but I like to see how much Im using because might be able to see if there is any body piggy backing on my network ,But with plusnet now selling phone/broadband /tv and now mobile maybe its to much to deal with
Re: Defective usage meter
09-12-2016 11:49 PM
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Because it doesn't form part of their income stream, Plusnet couldn't give a toss about measuring usage.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Defective usage meter
10-12-2016 2:28 PM
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So, as I have said elsewhere on this forum, turn it off for all customers, or is providing the same level of service to all of us something they "couldn't give a toss about" either?
Re: Defective usage meter
10-12-2016 3:46 PM
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It seems to be yet another of the services that Plusnet elect not to put much resource into resolving.
cf Billing system; Automation; Email.........>
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Defective usage meter
10-12-2016 4:43 PM
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You forgot "providing customer support".
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Defective usage meter
03-03-2018 5:47 PM
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I log in to my account about once a week, usually at weekends, and today to my surprise the "wait four hours" notice has gone and I seem to have a working usage meter. It seems to have started working again on 22nd February, although I'm sure I checked last weekend (24th/25th February) and there was nothing there. There is a notice above the stats stating that Youtube and Netflix usage is not included.
So over seventeen and a half months after I "reported it missing" it has finally returned.
Re: Defective usage meter
03-03-2018 5:57 PM
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Re: Defective usage meter
03-03-2018 6:10 PM
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Yes, @Browni, I'd read about your massive usage figures in that thread. I've just checked the usage recorded from 22nd February to 2nd March and it's almost identical to the usage recorded by the old usage meter for the same period two years ago.
Re: Defective usage meter
04-03-2018 12:41 AM
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My router says I have used 130GB - Plusnet say 55GB.
Both figures seem a bit on the low side.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Defective usage meter
04-03-2018 6:10 PM - edited 04-03-2018 6:11 PM
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My days off vary from week to week, and the meter is so far showing higher usage on those days, which is what I would expect.
Re: Defective usage meter
18-03-2018 11:19 AM
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Well, it was good while it lasted. Yesterday I noticed that the usage meter was showing only a few KB of usage for Friday, which was clearly incorrect, i.e. too low. Today the meter seems to have reset itself and is showing only usage starting with yesterday. My usage/billing period is from the 13th of one month to the 12th of the next month, but the "Summary of usage in previous months" shows 13th to 16th March as a month, with a new month running from 17th March to 12th April!
Re: Defective usage meter
19-03-2018 8:57 AM
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I know this is an old thread, and in the grand scheme of things is irrelevant, but I noticed exactly the same situation last night. My billing period is 09 to 08 of the month, but I have an 09 to 16th usage in the summary and a 'current' running daily breakdown starting on the 17th.
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