I've recently changed my middle and surname via Deed Poll, and would like this to be updated on my account. I spoke to somebody through live chat yesterday and was given an e-mail address to send a photo of the Deed Poll document to, however my details still haven't been updated. Could it just be that the e-mail hasn't been seen yet?
Yes, it's likely waiting to be changed , if you only emailed the documentation yesterday.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
