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December price increase

FIXED
hooverman
Rising Star
Posts: 102
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Registered: ‎21-12-2012

December price increase

Ive recently realised via ispreview plusnet are increasing prices in December 2019 Im on a legacy product ,and recently signed up for another contract at a good price on the understanding it protected my free evening and weekend calls as part of my package ,so can someone confirm wether I will now be charged or not , for that call package as ispreview has said plusnet are going to bill me for it ,I make about 2-3 calls per month I use mobile the rest of the time

see copy of ispreview item

On top of that all of Plusnet’s optional calling add-ons (e.g. free Evening and Weekend, Anytime calls etc.) will increase by an extra +£1 per month 

9 REPLIES 9
Nibiru
Community Veteran
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Registered: ‎11-08-2007

Re: December price increase

ISPreview  :  ISP Plusnet Set to Increase UK Broadband and Phone Prices

Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.4.5-p1 router, 5 WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
TheMightyAJ
Plusnet Help Team
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Registered: ‎26-03-2018

Re: December price increase

Hi @hooverman,

To see what's changing in our upcoming price refresh, please refer to this article on our website.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
hooverman
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Registered: ‎21-12-2012

Re: December price increase

thankyou the mighty Aj so is the ispreview article incorrect that those currently on a legacy product with free evening and weekend calls will not see a £1 rise for the call package ,because my fixed contract says £0  for evenings and weekend calls

I know I use my mobile most of the time and the amount of land line calls is small ,but i still like the advantage of it ,but this is what your information says ( However, you'll still be affected by the changes to call plans, call rates, and TV. ) on a fixed price contract

 

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: December price increase

Hi @hooverman,

To clarify, Call Plans and Call Rates will be affected by the price refresh and would change regardless of whether you're on a fixed price contract or not.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
hooverman
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Registered: ‎21-12-2012

Re: December price increase

thanks the mighty AJ for your answer but as per my initial question how is the price rise going to affect me am I going to have to pay a £1 extra .or the full £5.00

adamwalker
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: December price increase

Hi hooverman, I'm sorry that I don't have an answer to this straight away for you but I'm chasing this up to get a definitive response for you so please bear with me and I'll come back to you with an update ASAP. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
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Registered: ‎27-04-2007

Re: December price increase

Fix

Glad to say I got an answer quicker than expected, we're not changing the price of any legacy call plans such as yours so in your case that will continue to be free of charge. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
hooverman
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Registered: ‎21-12-2012

Re: December price increase

thankyou adam for your reply its much appreciated

Mav
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Re: December price increase

Moderator's note by Mike (Mav): The fix has been changed to @adamwalker as per message #8.

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