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December payment???

suesykes
Grafter
Posts: 204
Registered: 31-10-2007

December payment???

Hi I have recieved an email to tell me about my december direct debit, but it is saying £39.99 when it should be £19.99.
This may be because I have just paid my november month late, but could you please sort it before a £39.99 payment goes out or I will be getting more bank charges this month.  I paid the outstanding £19.99 on tuesday morning.
2 REPLIES
Community Veteran
Posts: 26,452
Thanks: 697
Fixes: 8
Registered: 10-04-2007

Re: December payment???

If you incur bank charges as a result of erroneous billing by Plusnet you will be able to reclaim them from Plusnet.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: December payment???

Hi littlerick,
It seems that the £39.99 is correct. You can view your invoice here for the details.
Jojo Smiley