Deceased Father's Account
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Deceased Father's Account
Deceased Father's Account
on 02-01-2019 9:13 AM - last edited on 02-01-2019 9:36 AM by Mav
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am receiving emails from you regarding my deceased Father's account. You have threatened the debt of £8.47 will be going to a debt collection agency. I rang on Monday and waited over half an hour to speak to someone about this, only then to be cut off. Please can I have telephone number where I can speak to someone direct without having to wait in a queue. I will be referring this matter to the Ombudsmen.
Moderator's Note by Mike (Mav): This post has been escalated to the Superuser Team.
Re: Deceased Father's Account
02-01-2019 9:33 AM - edited 02-01-2019 9:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's Note(s)
Thread moved from General Chat to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Deceased Father's Account
02-01-2019 10:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Diane3,
Please allow me to offer our condolences and apologise for any inconvenience that this may have caused you, as it's certainly not the level of service that we aim to provide. Please can you send me a private message across with a phone number and time we can contact you on to discuss this matter further?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Deceased Father's Account