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Debt letter - no account fake?

Ggh32
Newbie
Posts: 3
Registered: ‎05-08-2021

Debt letter - no account fake?

My sister 67 received a letter today she lives in Glasgow Uk and has no WiFi in her home. No plus net account and has only free view TV. Her mobile is virgin mobile. It states we contacted you several times about - outstanding balance we added on 25% your bill is now £49.58 -passed on to now oriel collections debt agency. There has been no previous bills she has nothing with plus net. Does not own computer it’s worrying her. Her correct name was on this letter.
Clearly if she had services they would have her direct debit details
Any advice ?
6 REPLIES 6
dvorak
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Registered: ‎11-01-2008

Re: Debt letter - no account fake?

Did she ever have a mobile contract with ‘Life’ mobile?
They were taken over by PN and could be historical.
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Ggh32
Newbie
Posts: 3
Registered: ‎05-08-2021

Re: Debt letter - no account fake?

No -prior to virgin she had vodaphone contract.
This letter only gives a client reference number at the top and just has -plusnet we do you proud on top right hand corner. No plusnet address or contact number There has been no prior letters or billing to outline this ‘debt details’ . Is there a number I can contact to clarify - what exactly is this about? Don’t know whether to ignore but I
Looked up oriel collections and they do exist.
Thanks. It’s worrying her.
dvorak
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Re: Debt letter - no account fake?

Very odd Sad
And PN do (or did) use Oriel - think you'll need some staff help, but might be difficult with DPA to look into it if your sister doesn't have access to post.

Hopefully a staff member will be along shortly to help.
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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
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Registered: ‎01-12-2020

Re: Debt letter - no account fake?

Good morning @Ggh32

Thanks a lot for reaching out and I'm sorry for the inconvenience that this has caused. If you'd like, please send me a PM with her full address. I'm trying to see whether there's an account registered at the address. If not, I'd get in contact with the Debt Collection Agency and advise them that she's never had an account with us.

 Adam
 Plusnet Help Team - Leeds
Ggh32
Newbie
Posts: 3
Registered: ‎05-08-2021

Re: Debt letter - no account fake?

Hi Adam
Thanks can you send me a private message so I can reply direct lol am not quite sure how to send incase address goes on public thanks
dvorak
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Re: Debt letter - no account fake?

If you click his name it'll take you to another page and on the right hand side there's a button for 'Private Message'
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