Debt letter - no account fake?
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Debt letter - no account fake?
05-08-2021 12:57 AM
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Clearly if she had services they would have her direct debit details
Any advice ?
Re: Debt letter - no account fake?
05-08-2021 6:04 AM
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They were taken over by PN and could be historical.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Debt letter - no account fake?
05-08-2021 7:41 AM
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This letter only gives a client reference number at the top and just has -plusnet we do you proud on top right hand corner. No plusnet address or contact number There has been no prior letters or billing to outline this ‘debt details’ . Is there a number I can contact to clarify - what exactly is this about? Don’t know whether to ignore but I
Looked up oriel collections and they do exist.
Thanks. It’s worrying her.
Re: Debt letter - no account fake?
05-08-2021 7:47 AM
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And PN do (or did) use Oriel - think you'll need some staff help, but might be difficult with DPA to look into it if your sister doesn't have access to post.
Hopefully a staff member will be along shortly to help.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Debt letter - no account fake?
05-08-2021 8:22 AM
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Good morning @Ggh32
Thanks a lot for reaching out and I'm sorry for the inconvenience that this has caused. If you'd like, please send me a PM with her full address. I'm trying to see whether there's an account registered at the address. If not, I'd get in contact with the Debt Collection Agency and advise them that she's never had an account with us.
Re: Debt letter - no account fake?
05-08-2021 8:26 AM
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Thanks can you send me a private message so I can reply direct lol am not quite sure how to send incase address goes on public thanks
Re: Debt letter - no account fake?
05-08-2021 8:32 AM
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