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Debt collection threat

Leo38
Newbie
Posts: 1
Registered: ‎14-11-2012

Debt collection threat

Shameful behaviour
6 REPLIES
Superuser
Superuser
Posts: 13,047
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Debt collection threat

Whilst one understands your sentiment, this needs to be directed at PN's sub-contractors - big bad BT Wholesale.  It is they who raise the cancelation charge.  I guess you'd not notice if PN factored in this cost over the life of your contract by making a higher monthly charge?
cajef
Grafter
Posts: 208
Registered: ‎20-07-2007

Re: Debt collection threat

Absolutely pointless poll as it is a charge all ISP's have to pay BT for disconnecting, Plusnet are only passing it on to the customer how can that be profit driven. Roll eyes
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Debt collection threat

You were notified of the change to the contract and allowed to cancel your contract at the time for free because it was a detrimental change.
You chose not to do so and thereby accepted the changed contract. You have no valid grounds for complaint whatsoever.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Debt collection threat

I think the OP is more annoyed at having spent 7 years as a loyal customer, he has been charged a small sum, that could be waived as a good will gesture, to entice him back in the future.
Moderator
Moderator
Posts: 18,588
Thanks: 2,888
Fixes: 238
Registered: ‎06-04-2007

Re: Debt collection threat

The poll is skewed by its bias, therefore, I have not voted.
I understand the OP's frustration but it does pay to note any changes to the T & C no matter how boring they are to read!

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Debt collection threat

It's worth noting that we pay more than £25 to Wholesale - we're not passing on the full fee.