Deaf Customer trying to make a payment!! Help..
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Deaf Customer trying to make a payment!! Help..
03-08-2017 3:11 PM
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Hello,
I would like to know how to make a payment to you without using the phone? Chat services were useless and told me to call up, or find someone to help me.. Charming! Email services were returned undeliverable.. so I'm pretty stuck.. Oh and the online payments system is no where to be seen, this was the advise after I complained to a manager via chat... again today, I am being told to call up with no alternative! in the year 2017, you would have thought online payments was the norm!
Can anyone help?
Re: Deaf Customer trying to make a payment!! Help..
03-08-2017 3:20 PM
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Moderator Note by Dick (Strat)
Topic moved to a more appropriate board.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Deaf Customer trying to make a payment!! Help..
03-08-2017 3:49 PM
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Unfortunately PN has been promising a new payment system for the past 8 years and counting
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
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Re: Deaf Customer trying to make a payment!! Help..
03-08-2017 4:13 PM
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@criddles30 wrote:
Hello,
I would like to know how to make a payment to you without using the phone? Chat services were useless and told me to call up, or find someone to help me.. Charming! Email services were returned undeliverable.. so I'm pretty stuck.. Oh and the online payments system is no where to be seen, this was the advise after I complained to a manager via chat... again today, I am being told to call up with no alternative! in the year 2017, you would have thought online payments was the norm!
Can anyone help?
I'm really sorry that you seem to have had such a tough time trying to pay online, if you have an outstanding balance you can pay it online at plus.net/pay let me know how you get on.
Thanks
Re: Deaf Customer trying to make a payment!! Help..
03-08-2017 4:18 PM
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Page not found... Still need help...
Re: Deaf Customer trying to make a payment!! Help..
03-08-2017 4:38 PM
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@JonoH - it looks like there is an issue with that page as when I visit www.plus.net/pay I get the following:
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Deaf Customer trying to make a payment!! Help..
03-08-2017 4:47 PM
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Re: Deaf Customer trying to make a payment!! Help..
04-08-2017 9:19 AM
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@jaread83 wrote:
@JonoH - it looks like there is an issue with that page as when I visit www.plus.net/pay I get the following:
@jaread83 The page only displays if you have an outstanding bill
Re: Deaf Customer trying to make a payment!! Help..
04-08-2017 9:47 AM
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Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Deaf Customer trying to make a payment!! Help..
04-08-2017 10:25 AM
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Also i get a bit peeved when i log into member center , first page i see is notification that i need to add an DD account
ps its a old card showing
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Deaf Customer trying to make a payment!! Help..
04-08-2017 10:40 AM
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@jaread83 wrote:
Ah ha, thanks for clearing that up for me, I wil make a mental note of that... maybe we should have something that didn't look so broken if you don't have an outstanding bill? As a web developer, I tend to panic when I see broken web pages...
I'm sure you know a guy that can get that looked at
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