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Day Seven of order............

Posts: 8
Registered: ‎03-03-2014

Day Seven of order............

Placed an order a week ago for my phone and fibre broadband, was told it broadband would go live today (03/03/14) and guess what.... the order still at "checking line"
This is a disgrace!! Order was not placed automatically as it should have and you have ignored my ticket for FOUR days!!
Not resolved today i will cancel my order and stay where i am. I'd rather pay more for a better service!
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Day Seven of order............

Hi jasoncollins1985,
I'm really sorry to hear that your order has not been placed yet. I am arranging for this to be done for you shortly. Please monitor Ticket: 81960031 for confirmation. I'm sorry for any inconvenience this has caused.