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Day 14 of order

liamrobertson
Newbie
Posts: 1
Registered: ‎10-04-2014

Day 14 of order

Placed order on 27th March. Transferring from BT infinity and was told it would take 5-7 days. Order tracker still showing status as "Checking your line". Payments already made regarding years line rental and adsl subscription. Order tracker still showing as checking line status. Contacted support hoping for an update. Here's hoping I haven't been forgotten about.
1 REPLY
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Day 14 of order

Hi liamrobertson,
Welcome to the Forums!
Sorry to hear you've had to contact us for the first time due to this Sad
I've had a look for you and it seems that our system was unable to place your order automatically when you signed up. I've now manually placed the order for you and I'll confirm the date on Ticket: 84079401