Date of Order Completion

[#1]

I got at least two texts saying that my order would be due for completion on 15/7 but when I called the hotline this morning, they said it is gonna be on 18/7. I really need to use Internet ASAP. Can you just check if the order is already complete and tell me when the broadband is ready to use?

[#2]

Hi there,
Sorry for any confusion, that's when we expected your order to complete, however there's been a delay.
We're contacting our suppliers now to get more information so please look out for a reply to ticket 88640049 soon with more information.
UPDATE:
Just a quick update to let you know that we've spoken with our suppliers, the order is due to complete before the end of today. I've just updated 88640049 with more info.