Data usage not reset after billing?
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Data usage not reset after billing?
15-04-2010 11:11 PM
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However this bill period is listed as Mar 04 2010 - Apr 27 2010.
However I was billed on the 8th of April, here is a copy from my online banking statement
8 Apr 2010 D/D PLUSNET PLC - 5.99
I am over my 10 gig usage and have now been charged x2 and am close to being charged again for more gigs use.
Why then, if I have paid this month has my data useage not been reset since 4th March? And why am I being charge bolt ons after bolt on?
Sorry If the answer is obvious but I can't see it, seems to be I'm slightly being screwed over.
Re: Data usage not reset after billing?
16-04-2010 9:10 AM
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Re: Data usage not reset after billing?
16-04-2010 12:13 PM
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Quote from: severedsolo have just spoken to someone in the CSC about exactly the same thing, he said its a known issue should be fixed in a couple of days and I won't be charged if i go over the limit due to their mess up, hope it helps
Ok thanks for this info m8! Has put my mind at rest a bit, but hope someone will be able to confirm this for my case specifically!
Re: Data usage not reset after billing?
16-04-2010 4:55 PM
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Re: Data usage not reset after billing?
16-04-2010 6:15 PM
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jim:quote
Re: Data usage not reset after billing?
17-04-2010 12:35 AM
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Re: Data usage not reset after billing?
17-04-2010 1:09 AM
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Re: Data usage not reset after billing?
18-04-2010 1:09 PM
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Sterling job.
Re: Data usage not reset after billing?
19-04-2010 10:28 AM
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Sorry about this, both for it happening and that it's taken a while to pick up. I'm chasing this now for you and hope to get you an update very soon.
I can assure you that we'll make sure you're refunded for any usage you shouldn't have been charged for as a result of this.
Re: Data usage not reset after billing?
19-04-2010 2:36 PM
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Re: Data usage not reset after billing?
20-04-2010 3:46 PM
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Re: Data usage not reset after billing?
26-04-2010 2:23 PM
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Re: Data usage not reset after billing?
28-04-2010 5:59 PM
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It says:
Quote You don't have any usage data to show right now.
This might be because your account is new, or your usage has been reset for a new billing month.
It can take up to 2 hours for your usage to show up - please check again later.
As my billing month would be 16th of April, and this is the 28th, I'm not seeing any data for the past 12 days.
Re: Data usage not reset after billing?
28-04-2010 11:30 PM
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Working now.
This Community Forum must work, eh?
(even if it started working all by itself, thanks anyway Plusnet team)
Re: Data usage not reset after billing?
29-04-2010 9:42 AM
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