Data usage frozen

[#1]

No data usage showing from Saturday (17/03/12) onwards.
Same fault that occurred last week perhaps?

[#2]

Mine is showing -so far.

[#3]

After Plusnet fixed this last week, several days of backdated usage was added in again.
However there are two statements by Plusnet the My Broadband Usage page:
"Any days where your usage is showing as 0KB is due to the usage being removed from our systems and will not count towards your
monthly allowance."
"Usage from the last 2 hours is not shown on this page"
As a customer, I see 0KB showing against my usage, yet I don't know if usage might be added outwith the stated 2 hours window.
I think Plusnet need to consider if their "recovery" action is in compliance with those two statements.
I am honest and so will pay for what I have used, but when I've already been offered something for nothing, I don't agree that it should be taken away again.

[#4]

Hi all,
FYI the issues is being looked at internally on problem 70661 we're hoping to have this fixed ASAP today. We'll aim to keep you updated as often as possible.

[#5]

I have noticed over the weeks since the problem started that data usage is missing for a couple of days and then rebuilds after a couple of days. At the minute for me I have about 330MB overnight usage but 0KB for yesterday and today and this is typical since the week's worth of missing data.
Has a cause been found yet causing this would you know?
Thanks

[#6]

Hi there,
I can see that's the case for the last couple of days and am looking into it for you, I'll get you an update as soon as I have any more information. Sorry about this.

[#7]

One of our developers is looking at what's happened now, will update when we have more information.

[#8]

Right - apologies for the delay, but it's on the mend now and VMBU is catching up. Looks like some cached data wasn't processed properly, which it's now doing. Should be all right by the end of the day.

[#9]

Thanks for dealing with this Matt. Unfortunately this is back again today showing just 1.24MB overnight and 0KB peak usage.
A recurring issue it would appear but anyone else affected or just me?

[#10]

Same frozen problem for me.
Overnight BBC iPlayer went mad and downloaded 50 past episodes of Click.
Total 13GB
My data usage stopped counting at 5.6GB, and zero for today.
Tech guy said to wait a day or two and hopefully it will sort itself out.

[#11]

Hi there,
All looks to be populated now, from checking your VMBU pages? Please let us know if not.