Data usage error AGAIN
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Data usage error AGAIN
24-02-2015 11:59 AM
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2 GB used so far this month but email says I have used over 15GB.
Come on Plusnet once is enough!
Re: Data usage error AGAIN
24-02-2015 12:35 PM
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Its a ongoing problem that we are looking to resolve, I would like to reiterate that you will not get charged for the over usage errors.
Re: Data usage error AGAIN
24-02-2015 1:19 PM
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The underlying problem which caused this issue has been identified and resolved.
So why issue the above status report on data useage errors if the problem hasn't been resolved???????
Re: Data usage error AGAIN
24-02-2015 4:26 PM
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Re: Data usage error AGAIN
24-02-2015 7:39 PM
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Re: Data usage error AGAIN
25-02-2015 1:29 PM
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We don't tend to send Email's out about problems when a proportion of the customer based experience problems. Instead we enter details, and our apologies, on the Service status pages.
Re: Data usage error AGAIN
02-03-2015 11:59 PM
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Re: Data usage error AGAIN
06-03-2015 12:51 PM
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Re: Data usage error AGAIN
12-03-2015 10:17 AM
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Last week it showed 0 for one day, which I don't believe to be correct.
Usage for yesterday shows a whopping 1.1Gb!! Our daily average is usually around 300Mb as we have a limited monthly allowance of 10Gb.
Re: Data usage error AGAIN
12-03-2015 10:34 AM
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There was an issue on the 17th/18th Feb which we corrected and last week we performed some maintenance which meant that usage for 1 day was set to 0.
If you like I can try and pin down what time of day that usage occurred if that'd help?
Re: Data usage error AGAIN
12-03-2015 6:13 PM
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If you wouldn't mind checking, already at 600Mb for today, almost 4gB since the 4 March, gulp!
Re: Data usage error AGAIN
12-03-2015 6:38 PM
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If you only use one computer, you may want to look at software like this (https://www.softperfect.com/products/networx/) which can monitor the connection for usage.
Re: Data usage error AGAIN
13-03-2015 2:47 PM
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I have downloaded that link for Networkx a few days ago and as my laptop is the only device I use for connecting to the internet, it shows vastly different usage for what PlusNet say i have used.
Re: Data usage error AGAIN
13-03-2015 2:57 PM
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Re: Data usage error AGAIN
13-03-2015 3:01 PM
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I will try turning off the PlusNet router completely for about 30 mins to try it, I will check my figure on the web usage page and then see if there is any difference in the figure when I switch back on, will get back to you.
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