cancel
Showing results for 
Search instead for 
Did you mean: 

Data charges

philjdick
Hooked
Posts: 5
Fixes: 1
Registered: ‎01-04-2018

Data charges

Hi plusnet,

Can you have a look at my latest statement and tell me why I have two charges for data at the end of the month where the amount of data is zero?

 

 

5 REPLIES 5
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,384
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: Data charges

Hi @philjdick, thanks for getting in touch.

 

So we can take a look into this for you, can you please firstly DM me the following details so we can then progress with security:

 

- The mobile number in question

- Your full name & address including postcode

- Are you the account holder?

 

Please just pop a message on this thread once sent so we can pick this up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
philjdick
Hooked
Posts: 5
Fixes: 1
Registered: ‎01-04-2018

Re: Data charges

PM sent

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Data charges

 

Thanks @philjdick

 

I've located your PM and identified your account.

 

So that we can pass security, could you please send either myself or Lauren a further PM with the following info:

 

Characters 1&4 of your Memorable Place

The last two digits of your sort code and account number that we hold for you.

 

To reiterate, please ensure this info is sent via a PM. Alternatively, our Mobile team will be happy to walk you through security on 0800 079 1133 if that's more convenient for yourself.

 

Best wishes

 

Dave

philjdick
Hooked
Posts: 5
Fixes: 1
Registered: ‎01-04-2018

Re: Data charges

PM sent to Randall

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Data charges

 

Hi @philjdick - thanks for that. I've responded to you via PM directly.

 

Please let me know if there's anything else you need.

 

Take care

 

Dave