Data charges
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Data charges
28-09-2019 10:24 PM
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Hi plusnet,
Can you have a look at my latest statement and tell me why I have two charges for data at the end of the month where the amount of data is zero?
Re: Data charges
29-09-2019 9:20 PM
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Hi @philjdick, thanks for getting in touch.
So we can take a look into this for you, can you please firstly DM me the following details so we can then progress with security:
- The mobile number in question
- Your full name & address including postcode
- Are you the account holder?
Please just pop a message on this thread once sent so we can pick this up for you.
Re: Data charges
29-09-2019 9:35 PM
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PM sent
Re: Data charges
30-09-2019 12:06 PM
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Thanks @philjdick
I've located your PM and identified your account.
So that we can pass security, could you please send either myself or Lauren a further PM with the following info:
Characters 1&4 of your Memorable Place
The last two digits of your sort code and account number that we hold for you.
To reiterate, please ensure this info is sent via a PM. Alternatively, our Mobile team will be happy to walk you through security on 0800 079 1133 if that's more convenient for yourself.
Best wishes
Dave
Re: Data charges
30-09-2019 1:19 PM
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PM sent to Randall
Re: Data charges
30-09-2019 5:00 PM
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Hi @philjdick - thanks for that. I've responded to you via PM directly.
Please let me know if there's anything else you need.
Take care
Dave
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