Data charges

[#1]

Hi plusnet,

Can you have a look at my latest statement and tell me why I have two charges for data at the end of the month where the amount of data is zero?

[#2]

Hi @philjdick, thanks for getting in touch.

So we can take a look into this for you, can you please firstly DM me the following details so we can then progress with security:

- The mobile number in question

- Your full name & address including postcode

- Are you the account holder?

Please just pop a message on this thread once sent so we can pick this up for you.

[#3]

PM sent

[#4]

Thanks @philjdick

I've located your PM and identified your account.

So that we can pass security, could you please send either myself or Lauren a further PM with the following info:

Characters 1&4 of your Memorable Place

The last two digits of your sort code and account number that we hold for you.

To reiterate, please ensure this info is sent via a PM. Alternatively, our Mobile team will be happy to walk you through security on 0800 079 1133 if that's more convenient for yourself.

Best wishes

Dave

[#5]

PM sent to Randall

[#6]

Hi @philjdick - thanks for that. I've responded to you via PM directly.

Please let me know if there's anything else you need.

Take care

Dave