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Data allowance exceeded, payment limit raised, but speeds still capped?

pwt300
Dabbler
Posts: 24
Registered: 16-05-2008

Data allowance exceeded, payment limit raised, but speeds still capped?

I exceeded my 'Option 2' data allowance of 15GB, and my broadband speed was heavily capped.
As per an email I received from PlusNet, I went to the following link (https://portal.plus.net/my.html?action=control_your_broadband) and increased my monthly spend by up to £10 to cover an additional 10GB. However, my broadband speeds still appear to be significantly capped.
Anyone know how to get the cap lifted immediately?
Thanks,
Peter
5 REPLIES
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Data allowance exceeded, payment limit raised, but speeds still capped?

I suspect that you have fallen foul of the same problem I had.- a product mismatch on various systems
I suggest calling to try to sort it out
As a matter of interest what did the email say - if it said you could add £5 extra lumps then there is definitely a product mismatch as on Broadband Your Way Option 2 it should be in 1GB chunks
pwt300
Dabbler
Posts: 24
Registered: 16-05-2008

Re: Data allowance exceeded, payment limit raised, but speeds still capped?

Thanks.
Quote from: Oldjim
As a matter of interest what did the email say - if it said you could add £5 extra lumps then there is definitely a product mismatch as on Broadband Your Way Option 2 it should be in 1GB chunks

The email and the web control panel allow for 1GB increments.
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Data allowance exceeded, payment limit raised, but speeds still capped?

@pwt300 Could you drop me a DM with the appropriate username on please?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pwt300
Dabbler
Posts: 24
Registered: 16-05-2008

Re: Data allowance exceeded, payment limit raised, but speeds still capped?

This is fixed now. One of the PlusNet support team brought forward my switch to the new package.
Cheers ...
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Data allowance exceeded, payment limit raised, but speeds still capped?

Good good, glad to hear you got that sorted.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team