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Dashboard on Plusnet Member Centre

Moz
Grafter
Posts: 36
Thanks: 6
Registered: ‎25-04-2016

Dashboard on Plusnet Member Centre

I'm trying to access the dashboard for my account on the Plusnet Member Centre. It loads up and then promptly disappears rendering it unusable. I spent a few minutes trying to catch the link to Bills before it disappeared and manged to move on eventually. I did think it might be a web browser issue but trying it on another browser makes no difference.  

6 REPLIES 6
jgb
Champion
Posts: 838
Thanks: 538
Fixes: 22
Registered: ‎01-08-2007

Re: Dashboard on Plusnet Member Centre

@Moz 

See this thread:

https://community.plus.net/t5/Everything-else/Plusnet-Broadband-portal-not-displaying-correctly/m-p/...

If you look at the last few posts you will see how to access pages other than the home page which is where the problem lies. It is not a browser or operating system issue but lies with the home page coding.

jab1
Legend
Posts: 17,766
Thanks: 5,778
Fixes: 266
Registered: ‎24-02-2012

Re: Dashboard on Plusnet Member Centre

Moz
Grafter
Posts: 36
Thanks: 6
Registered: ‎25-04-2016

Re: Dashboard on Plusnet Member Centre

@jgb @jab1 Thanks for that. Once you've logged on this will take you to the billing section https://www.plus.net/member-centre/billing-payments/billing-history which is probably where most people would want to go initially.

street7cat
Dabbler
Posts: 11
Thanks: 2
Registered: ‎21-12-2015

Re: Dashboard on Plusnet Member Centre

I am experiencing exactly the same problem, which has been going on for over a week.  I phoned the 'help' number and was told there was an issue at the Membership Centre. I find that I am welcomed, my last account details appear and immediately disappears.  What on earth is going on? 

jab1
Legend
Posts: 17,766
Thanks: 5,778
Fixes: 266
Registered: ‎24-02-2012

Re: Dashboard on Plusnet Member Centre

@street7cat See the two posts immediately  above yours.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,349
Fixes: 1,603
Registered: ‎21-04-2017

Re: Dashboard on Plusnet Member Centre

Hi @Moz,

I've added your account to the ongoing investigation, thanks for the heads up!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet