DSAR form request
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DSAR form request
on 10-12-2018 9:10 PM - last edited on 12-12-2018 7:38 AM by dvorak
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Hi,
I would like to request my telephone records for my account (username [Removed]). Having spoken to an advisor regarding a cancellation fee I was led to believe would be waived, I was advised to request this in order to track down this conversation.
Many thanks,
Louise
Moderator's note by Adie (Dvorak) removed username from public forum. staff still have visibility.
Re: DSAR form request
11-12-2018 10:22 AM
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It appears that no lessons have been learnt from this topic https://community.plus.net/t5/Plusnet-Feedback/DSAR-Complaint-ICO-Notified/m-p/1595958#M83420
Hopefully a Plusnet staffer will hot foot it along and sort this for you.
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
Re: DSAR form request
11-12-2018 10:27 AM
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Moderators Note
This topic has been moved from Broadband to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: DSAR form request
11-12-2018 10:44 AM - edited 11-12-2018 10:48 AM
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Hi @loulou606,
I'm sorry to hear that there has been confusion surrounding this issue. I have raised a ticket on your account regarding this, which can be viewed here.
Regarding your username, we would ask that you please remove this from your original post as this is considered to be sensitive information.
I hope this helps, but if you have any further queries that you'd like to raise with us then please don't hesitate to get back in touch.
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