Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
DD puzzle
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: DD puzzle
DD puzzle
16-11-2014 2:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am finding that Plusnet cannot seem to handle DD. First there was a delay because my DD was not taken, lucky for me Sharon intervened and everything went smoothly. A while after getting the internet connection I had my home phone package, the DD for that was fine. However I still have not been debited for my broadband. I don't mind if it is free but, as I am sure it is not, I do not want to face a heavy bill down the line. Perhaps Sharon can use her skills to sort this for me! TIA
Message 1 of 3
(650 Views)
2 REPLIES 2
Re: DD puzzle
17-11-2014 10:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi JohnCT,
I've checked the account and can see there's been a mismatch between the billing dates for phone and broadband. This appears to have been corrected and both are matched to the 20th each month, hence your bill for broadband is set to begin clearing via your direct debit on that date. Following that the funds should take around 10 working days to clear.
Adam
I've checked the account and can see there's been a mismatch between the billing dates for phone and broadband. This appears to have been corrected and both are matched to the 20th each month, hence your bill for broadband is set to begin clearing via your direct debit on that date. Following that the funds should take around 10 working days to clear.
Adam
Message 2 of 3
(350 Views)
Re: DD puzzle
17-11-2014 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Adam. Ain't life complicated?
Message 3 of 3
(350 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page