D/D wrong amount again

[#1]

For the third month in a row Plusnet are asking for £11.99 too much for my direct debit. Twice I have rung and been given a refund and told it will be correct. Surely somebody can get it right

[#2]

Hi, thank you for getting in contact. Sorry for the issue that you have been having with your bills. Since this is related to specific account information I have opened up a ticket on your account to look into the issue. This can be found here