Good evening,
I am getting frustrated trying to confirm my monthly costs for my broadband renewal.
I have a confirmation email with different numbers than my confirmation message online. In trying to confirm which price I should expect, your live chat sales assistant is getting me to call a number which isn't reaching anyone but asking me to post here. I was also advised to respond to the email which didn't get anywhere. I believe there are errors on my account management page as well as it is running into issues when trying to pull up my bills.
Please advise how I can discuss this with someone.
Edit:
confirmation page:
Broadband:Unlimited Fibre Extra
Call plan:Line OnlyCall features:Caller Display, Voicemail
Contract:Choosing this package means you will be subject to a new 18 month fixed price contractYour package will change on:05/05/2020
New package price:£7.00 per month (£20.99 after 18 months).
When your Line Rental Saver contract expires, you'll also start paying £19.99 monthly line rental.
email confirmation:
| Your special offer price |
| |
From 05/05/2020, your monthly subscription will be £26.99 for 18 months.
Following this your monthly subscription will be £40.98.
Please note: This does not include the cost of any Add-Ons, call costs or call features.
When your Line Rental Saver contract expires, you'll also start paying £19.99 monthly line rental. |
