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Customer support for broadband

benwarwick26
Newbie
Posts: 3
Registered: ‎01-05-2020

Customer support for broadband

Good evening,

 

I am getting frustrated trying to confirm my monthly costs for my broadband renewal.

 

I have a confirmation email with different numbers than my confirmation message online. In trying to confirm which price I should expect, your live chat sales assistant is getting me to call a number which isn't reaching anyone but asking me to post here. I was also advised to respond to the email which didn't get anywhere. I believe there are errors on my account management page as well as it is running into issues when trying to pull up my bills.

 

Please advise how I can discuss this with someone.

 

Edit:

confirmation page:

Broadband:Unlimited Fibre Extra

Call plan:Line OnlyCall features:Caller Display, Voicemail

Contract:Choosing this package means you will be subject to a new 18 month fixed price contractYour package will change on:05/05/2020

New package price:£7.00 per month (£20.99 after 18 months).
When your Line Rental Saver contract expires, you'll also start paying £19.99 monthly line rental.

email confirmation:

Your special offer price
 
From 05/05/2020, your monthly subscription will be £26.99 for 18 months.

Following this your monthly subscription will be £40.98.

Please note: This does not include the cost of any Add-Ons, call costs or call features.

When your Line Rental Saver contract expires, you'll also start paying £19.99 monthly line rental.
5 REPLIES 5
dvorak
Moderator
Moderator
Posts: 25,056
Thanks: 4,573
Fixes: 1,165
Registered: ‎11-01-2008

Re: Customer support for broadband


Moderators Note


This topic has been moved from ADSL Broadband to My Account/billing 

Customer / Moderator
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benwarwick26
Newbie
Posts: 3
Registered: ‎01-05-2020

Re: Customer support for broadband

Thank you for moving me to the correct area.

dvorak
Moderator
Moderator
Posts: 25,056
Thanks: 4,573
Fixes: 1,165
Registered: ‎11-01-2008

Re: Customer support for broadband

No problem, hopefully a staff member will be along shortly to help you out Smiley
Customer / Moderator
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If it fixed it click 'This fixed my problem'
benwarwick26
Newbie
Posts: 3
Registered: ‎01-05-2020

Re: Customer support for broadband

I just wanted to comment again for visibility.

panda25
Plusnet Help Team
Plusnet Help Team
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: Customer support for broadband

Good afternoon

 

Thank you for contacting us, I have responded to your question in Ticket.

 

If you have any further questions please do not hesitate to contact us further.

 

Jo

 Jo Clark
 Plusnet Help Team