Have just spent from April until last week waiting for a bill after upgrading my fibre broadband. While I acknowledge that I got a few months for free the bill shows an incorrect amount on it with the monthly amount not being what was agreed in April, this amount will keep on being incorrect unless someone actually sorts it out. As it has taken six months to just get me a bill then should I hold out any hope of this being sorted?
Have tried the help phone line but don't particularly have the patience to wait interminably on hold. All the questions on my account have neatly been closed so I can't reply to them and make contact via email and the chat isn't available today either.