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Customer service?

Posts: 1
Registered: ‎09-11-2019

Customer service?

Have just spent from April until last week waiting for a bill after upgrading my fibre broadband. While I acknowledge that I got a few months for free the bill shows an incorrect amount on it with the monthly amount not being what was agreed in April, this amount will keep on being incorrect unless someone actually sorts it out. As it has taken six months to just get me a bill then should I hold out any hope of this being sorted?

Have tried the help phone line but don't particularly have the patience to wait interminably on hold. All the questions on my account have neatly been closed so I can't reply to them and make contact via email and the chat isn't available today either.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Customer service?

Hi @kensul1


The call queue for customer services is currently 8 minutes.


If you require a payment plan or your billing is incorrect, please contact customer services directly on: 


  • 0800 432 0200 (from within the UK)
  • +44 345 140 0200 (from abroad)

7.30am - 10pm, every day


Kind Regards