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Customer service/cash back

FIXED
Jonno
Hooked
Posts: 6
Registered: 11-11-2017

Customer service/cash back

Can anyone please tell me how plusnet has an industry award for customer services? I am waiting for the email to claim cash back , offered to me by plusnet when making an enquiry about their services. Broadband and phone went live 26/10/17 no problems. Supposed to be 10 days then I would receive email for link to cash back. Phoned customer services this evening waited 30 minutes then cut off , live chat not available. I’ve noticed that a lot of people are having this problem Why !!!!!!
17 REPLIES
Jonno
Hooked
Posts: 6
Registered: 11-11-2017

Re: Customer service/cash back

Further to last post. Would plusnet be in breach of contract if they failed to pay promised cash back , as this is the main reason I signed up in the first place.
Moderator
Moderator
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Fixes: 50
Registered: 14-04-2007

Re: Customer service/cash back

Moderator's note by Dick (Strat) Topic moved to a more appropriate board.

Customer and Forum Moderator.

PaulW70
Newbie
Posts: 1
Registered: 12-11-2017

Re: Customer service/cash back

I never received the email and realised I'd not had my cashback.

Chased this up last week and was told as I didn't claim within 2 months I forfeited my right to cashback.

After 5 days Im still waiting for a manager to call me back.

Not doing anyone proud
Plusnet Help Team
Plusnet Help Team
Posts: 4,805
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Fixes: 233
Registered: 21-04-2017

Re: Customer service/cash back

Fix

Hi there.

I can see our support team have escalated this matter to Marketing.

When we have more info we'll let you know via this ticket

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
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Registered: 22-08-2007

Re: Customer service/cash back

Plusnet Help Team
Plusnet Help Team
Posts: 4,805
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Fixes: 233
Registered: 21-04-2017

Re: Customer service/cash back

That's a good question. That was for Jonno.

 

@PaulW70

I'm sorry to hear of your experience.

From looking at your account I understand this has very recently been resolved and we're sending your cashback straight to the card you used to pay your initial invoice? I'd expect it to land within the next 3-5 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jonno
Hooked
Posts: 6
Registered: 11-11-2017

Re: Customer service/cash back

Thank you Gandalf , watch this space .
Jonno
Hooked
Posts: 6
Registered: 11-11-2017

Re: Customer service/cash back

Well , 4th working day . Nothing so far, so should expect payment tomorrow? Maybe.
Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: Customer service/cash back

@Jonno We've not refunded your cashback. My previous response was for @PaulW70

 

We'll get back to you via this ticket soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jonno
Hooked
Posts: 6
Registered: 11-11-2017

Re: Customer service/cash back

Cashback now received. Hallelujah and thanks to all .
Moderator
Moderator
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Re: Customer service/cash back

Moderator's note by Mike (Mav): I have changed the fix to @Gandalf as per message #5.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

K8
Newbie
Posts: 4
Registered: 25-11-2017

Re: Customer service/cash back

I chased after my cashback for over a year just got fobbed off with different excuses like oh we sent it, then oh we cant find your address, so said there send to my friends address that referred me, nope still never recieved ,they were always never getting back to me to then be told no you cant have it as its been too long total liers so forget about ever getting the cashback its just a con to get you to join.

Plusnet Help Team
Plusnet Help Team
Posts: 4,805
Thanks: 1,057
Fixes: 233
Registered: 21-04-2017

Re: Customer service/cash back

@K8

From looking at your account I can't see a record of us offering cashback or this being chased up at all.

Can you remember when you called us to chase this up?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jonno
Hooked
Posts: 6
Registered: 11-11-2017

Re: Customer service/cash back

This issue has now been resolved, thanks for your interest.