Customer service/cash back
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11-11-2017 8:35 PM - edited 11-11-2017 8:36 PM
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Fixed! Go to the fix.
Re: Customer service/cash back
11-11-2017 8:47 PM
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Re: Customer service/cash back
11-11-2017 8:58 PM
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Moderator's note by Dick (Strat) Topic moved to a more appropriate board.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Customer service/cash back
12-11-2017 9:56 AM
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Chased this up last week and was told as I didn't claim within 2 months I forfeited my right to cashback.
After 5 days Im still waiting for a manager to call me back.
Not doing anyone proud
13-11-2017 4:31 PM
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Hi there.
I can see our support team have escalated this matter to Marketing.
When we have more info we'll let you know via this ticket
Re: Customer service/cash back
15-11-2017 9:16 AM
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Escalated which user Jono or Paul?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Customer service/cash back
15-11-2017 4:25 PM
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That's a good question. That was for Jonno.
I'm sorry to hear of your experience.
From looking at your account I understand this has very recently been resolved and we're sending your cashback straight to the card you used to pay your initial invoice? I'd expect it to land within the next 3-5 working days.
Re: Customer service/cash back
15-11-2017 6:06 PM
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Re: Customer service/cash back
21-11-2017 7:15 PM
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Re: Customer service/cash back
21-11-2017 8:05 PM
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@Jonno We've not refunded your cashback. My previous response was for @PaulW70
We'll get back to you via this ticket soon.
Re: Customer service/cash back
25-11-2017 8:20 PM
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Re: Customer service/cash back
25-11-2017 8:33 PM
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Moderator's note by Mike (Mav): I have changed the fix to @Gandalf as per message #5.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Customer service/cash back
25-11-2017 9:19 PM
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I chased after my cashback for over a year just got fobbed off with different excuses like oh we sent it, then oh we cant find your address, so said there send to my friends address that referred me, nope still never recieved ,they were always never getting back to me to then be told no you cant have it as its been too long total liers so forget about ever getting the cashback its just a con to get you to join.
Re: Customer service/cash back
29-11-2017 12:40 PM
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From looking at your account I can't see a record of us offering cashback or this being chased up at all.
Can you remember when you called us to chase this up?
Re: Customer service/cash back
29-11-2017 1:07 PM
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