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Customer service are unreachable

Bjlawlor1993
Newbie
Posts: 3
Registered: ‎15-03-2021

Customer service are unreachable

I have tried for 8 days to speak to someone about my account. I used facebook messaged, installed twitter, and the live chat is hopeless. I cant clal the number as phone mast is down in my area and i just do not know what to do.

Every time i try the live chat it wont let me speak to an agent, just a bot that keeps referring me back to help forum.

Has anyone got any advise how to speakto them, im desperate and need it sorted today.

Thank you.
3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 12,246
Thanks: 5,441
Fixes: 428
Registered: ‎30-06-2016

Re: Customer service are unreachable


Moderator’s Note

This topic has been moved from Broadband to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

RichardB
Seasoned Champion
Posts: 1,045
Thanks: 352
Fixes: 39
Registered: ‎19-11-2008

Re: Customer service are unreachable

Hi @Bjlawlor1993 

 

I assume you have working internet service & landline phone service?

I can think of two possibilities:

1) Use a Landline phone, maybe borrow a phone and plug into your phone socket?

2) Depending on your mobile phone network and phone type, it might support WiFi calling?

 

Regards

Richard

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,049
Thanks: 1,621
Fixes: 493
Registered: ‎01-01-2012

Re: Customer service are unreachable

Hi @Bjlawlor1993 

I'm sorry to hear you had issues getting through to us.

From what I can see James got things sorted for you?

Let us know if this isn't the case or if there's anything else we can help with 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team