Customer Service & Loyal Customer.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Customer Service & Loyal Customer.
Customer Service & Loyal Customer.
26-01-2020 1:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As my contract is up for renewal, I thought I would phone customer services to see what they could offer me to renew. As a long-standing customer of over 10 years, I have always found the Plusnet staff to be very polite and helpful.
What a change now! The first agent I spoke to was downright rude.
After waiting a short time, I decided to try again and got through to a different agent. This young man was very condescending, even including my referrals in the discount he was offering!
I do not know what has happened at Plusnet Towers, but the two experiences with these youmg men has left me no option but to look at other phone/broadband providers - which I find very sad as my previous experiences on the forum and with cutomer services has been very positive.
I don't know if anyone loyal customers have been treated so shabbiiy - perhaps the weekend staff are a totally different breed!
Here endeth the rant!
Brian
Re: Customer Service & Loyal Customer.
26-01-2020 5:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Out of curiousity did you ring "retentions"? I rang them for my Fathers PN account previously and despite only being with PN 1 year, he was offered exactly the same deal at the same price.
I understand from something I read that in the future (not sure how long away) Customers of ALL providers should be contacted and offered the best price for the service they have.
Retentions number I believe is: 0800 013 2632
CJT
Re: Customer Service & Loyal Customer.
26-01-2020 7:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was so taken aback at the attitude of the two reps that I just discontinued both conversations.
I have been offered a better deal with another provider, but before leaving I intend speaking to the retentions team tomorrow - I have always found them very helpful and accommodating,
I am very perturbed that Plusnet seem to be rapidly going down hill, if the two I spoke to today are an indication of the future of Plusnet, with their "couldn't care attitude - they certainly did not do me proud!" Why would one want to remain?
Brian
Re: Customer Service & Loyal Customer.
26-01-2020 7:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I could only hope you were sadly unlucky in the calls you have made today. I would recommend ringing ‘retentions’ as that’s their job, so to speak, to try and retain you
CJT
Re: Customer Service & Loyal Customer.
27-01-2020 2:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear about the poor experience you had @ckcomputing.
I've fed this back internally and we'll follow the matter up
In the meantime as per the advice above I'd recommend calling us back up and I'm sure we can get a good deal arranged
Re: Customer Service & Loyal Customer.
28-01-2020 12:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks for your reply. Perhaps it will be third time lucky!
I will re-try in the next few days before making a final decision.
Brian
Re: Customer Service & Loyal Customer.
31-01-2020 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have just spoken to the Retentions team and had a very intereting conversation with the agent.
Suffice to say that, after our conversation, i was able to obtain a very reasonable offer to renew my contract.
So I am continuing to be a very happy and loylal Plusnet customer!
Brian
Re: Customer Service & Loyal Customer.
01-02-2020 10:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Pleased to hear this, Brian.
If there's anything that you need going forward, please just let us know.
Best wishes
Dave
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Customer Service & Loyal Customer.