Customer Service Not Answering
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Customer Service Not Answering
18-09-2020 11:12 AM - edited 18-09-2020 11:13 AM
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I have tried approx. 25 times per day since Monday to contact CS to cancel my Fibre Broadband.
You don't even get past the first option before it disconnects, I have tried all available numbers including non CS options.
I have just cancelled the Direct Debit so hopefully that will trigger a response.
Has anyone successfully spoken to anyone at Plusnet? If so how did you achieve this?
If anyone from Plusnet reads this please reach out as this situation is just silly now.
Re: Customer Service Not Answering
18-09-2020 12:27 PM
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@JASF wrote:I have just cancelled the Direct Debit so hopefully that will trigger a response.
It certainly will!. I assume that you are happy to deal with debt collectors and don't mind a damaged credit record?
You can cancel by snail mail if necessary, see. https://www.plus.net/support/pdf/plusnet_cancellation_form.pdf
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Re: Customer Service Not Answering
18-09-2020 12:53 PM - edited 18-09-2020 12:55 PM
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Strangely enough I have just managed to get through (at last). Cancellation confirmation email for the 2nd Oct.
With ref to damaged credit etc, it would only go that far if I refused to pay any outstanding balance, already out of contract
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