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Current support tickets visible, but can't start a new one

tz1_1zt
Newbie
Posts: 5
Thanks: 1
Registered: 24-11-2017

Current support tickets visible, but can't start a new one

Plusnet have asked me to contact them regarding a new account detail, I can phone them or raise a support ticket. 

They gave me the url portal.plus.net/wizard/, but I can't spot anything that would allow me to raise a new ticket. There are a couple of current ones to do with the setup. What am I missing?

Thanks.

2 REPLIES
Moderator
Moderator
Posts: 17,050
Thanks: 2,036
Fixes: 142
Registered: 06-04-2007

Re: Current support tickets visible, but can't start a new one

Moderator's note:

Moved for better visibility.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: Current support tickets visible, but can't start a new one

Hi there and apologies for the delayed response.


I'm afraid you can't open a new support ticket online. I'm sorry if we've advised otherwise in the e-mail.

Is there anything we could help with over here? -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team