Current support tickets visible, but can't start a new one

tz1_1zt · ‎24-11-2017

Plusnet have asked me to contact them regarding a new account detail, I can phone them or raise a support ticket.

They gave me the url portal.plus.net/wizard/, but I can't spot anything that would allow me to raise a new ticket. There are a couple of current ones to do with the setup. What am I missing?

Thanks.

Mav · ‎06-04-2007

Moderator's note:

Moved for better visibility.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Gandalf · ‎21-04-2017

Hi there and apologies for the delayed response.

I'm afraid you can't open a new support ticket online. I'm sorry if we've advised otherwise in the e-mail.

Is there anything we could help with over here? -Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Current support tickets visible, but can't start a new one

Current support tickets visible, but can't start a new one

Re: Current support tickets visible, but can't start a new one

Re: Current support tickets visible, but can't start a new one